Privacy Policy

Prestige Auto Spa ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or participate in our membership program. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

1.1 Information You Provide to Us

We may collect information you provide directly to us, including:

• Name, email address, and phone number when you sign up for promotions, memberships, or contact forms
• Vehicle information (license plate number, make, and model) for membership registration
• Payment information (processed securely through our payment processor — we do not store full card numbers)
• Feedback, ratings, and correspondence you send us

1.2 Information Collected Automatically

When you visit our website, we may collect certain information automatically, including:

• IP address, browser type and version, operating system, and device type
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services and membership programs
• Process transactions and send related information (receipts, wash codes, membership confirmations)
• Send promotional communications, including free wash offers and membership updates (you may opt out at any time)
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage patterns to improve our website and services
• Detect, prevent, and address fraud, security issues, and technical problems
• Comply with legal obligations

3. Text Message Communications

By providing your phone number and opting in, you consent to receive text messages from Prestige Auto Spa, including wash codes, membership updates, and promotional offers. Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP to any text message we send. For help, reply HELP or contact us at hello@prestigeautospa.com.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this policy. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our website, processing payments, and sending communications (e.g., payment processors, SMS platforms, email services). These parties are contractually obligated to keep your information confidential.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information when required by law, court order, or to protect the rights, property, or safety of our company, customers, or others.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer necessary for these purposes, we securely delete or anonymize it.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files placed on your device. We use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
• Marketing Cookies: Used to track effectiveness of advertising campaigns (e.g., Google Ads, Meta Pixel)

You can control cookie settings through your browser. Note that disabling certain cookies may affect website functionality.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to certain exceptions
• Opt-Out: Opt out of marketing communications at any time by clicking "unsubscribe" in emails or replying STOP to texts
• Do Not Sell: We do not sell personal information. California residents may exercise additional rights under the CCPA.

To exercise these rights, contact us at hello@prestigeautospa.com or call (555) 000-0000.

8. Security

We implement commercially reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will promptly delete it. If you believe we may have collected information from a child under 13, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. California Privacy Rights (CCPA)

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, contact us at hello@prestigeautospa.com.

12. Changes to This Policy

We may update this Privacy Policy periodically. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, by sending a notification. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: hello@prestigeautospa.com
• Phone: (555) 000-0000
• Mail: Prestige Auto Spa, 1234 Main Street, Your City, ST 00000